February 26 + 28, 2019 and March 5 + 7 + 12 + 14, 2019
duration: 60 minutes each consecutive (6) sessions
Participants receive a Certificate of Completion from ICTF
Session 1: Tuesday, February 26, 2019 (60 minutes)
How to be a More Successful Collector
Session 2: Thursday, February 28, 2019 (60 minutes)
Negotiation Techniques in Collection Calls
Session 3: Tuesday, March 5, 2019 (60 minutes)
How to Effectively Address Broken Payment Commitments
Session 4: Thursday, March 7, 2019 (60 minutes)
When and How to Hold Orders
Session 5: Tuesday, March 12, 2019 (60 minutes)
How to Effectively Resolve Customer Deductions
Session 6: Thursday, March 14, 2019 (60 minutes)
What You Should Know about Foreign Debt Collections
Speaker: Michael Dennis – Risk Management Executive
ICTF Members: $350
* Participants receive a Certificate of Completion from ICTF
*Your log on information will be sent a day in advance.
*unlimited participants from the same location in a conference room setting – registration includes one telephone and web connection
*In order to qualify for the discounted member registration rate, the participant must hold an active ICTF membership at the time of registration and at the time of the event.
Michael Dennis is a consultant with more than twenty years’ experience as a credit manager working for companies including McKesson, Black and Decker, Jorgensen Steel Company and American Hospital Supply. Michael taught the CAP and ACAP courses for NACM for more than ten years. He authored or co-authored of seven books including: “Credit and Collection Handbook”, “Credit and Collection Forms and Procedures Manual”, and “The Credit and Collection Manager’s Concise Desk Reference.” Michael has an MBA from Pepperdine University. He holds these credit related certifications: CBF, CCP, and CPC. Michael has been honored as Credit Executive of the Year by both CMA California and by the Wisconsin Credit Association. Michael is a frequent webinar program leader, speaker, and guest lecturer at regional and national conferences.